Outbound communications
JAICP bots usually work in inbound mode: users initiate the communication, while the bot processes their messages and sends responses in the same channel. However, you can design your bot in such a way that it proactively initiates conversations with users and delivers messages to them.
Outbound text and call campaigns
Text and call campaigns are the main tools for automating outbound communications. They operate based on client lists uploaded to JAICP.
tip
Refer to the Call campaign tutorial
to learn more about developing and launching outbound campaigns in the phone channel.
Bot reactions to external events
The built-in $pushgate JavaScript service allows triggering the bot script via external events as well as requests from users.
Such events may be:
- HTTP requests from an external service to a specific URL. In this case, use the
$pushgate.createPushbackmethod. - The advent of a specific point in time. Use the
$pushgate.createEventmethod.
Messaging from the bot script
During the dialog, bots can also send messages through other communication media.
| Medium | Script implementation |
|---|---|
The Email tag or the $mail built-in service | |
| SMS | The Sms tag or the sms reply type |