Customer support

If you did not find the answer to your question in the documentation, please contact our customer support team: support@just-ai.com. They will provide you with the information and help to solve the issue.

How to describe a problem

1. Provide details:
   • The environment where the problem is reproduced, for example, app.jaicp.com or zb04.just-ai.com.
   • The email or the name that was used to register the account.
   • The project name where the problem is reproduced.
   • Steps to reproduce the problem.
   • The time and the number of accounts where the problem occurred.
   • A link to the dialog if the problem occurred in a specific dialog. Go to the Analytics → Dialogs → Sessions and open the necessary dialog. Copy the link from the browser.
2. Attach a screenshot or a screencast if it is possible. This can help the support team to catch on much quicker.

Example

Environment: app.jaicp.com.
Account: pizza@just-ai.com.
Project name: Pizza bot.
Problem: My bot doesn’t work in Telegram.
Expected behavior:
Open the “Pizza bot” project → write /start → the bot sends a welcome message.
Actual behavior:
Open the “Pizza bot” project → write /start → the bot doesn’t reply.
Time and scale: Since 12 pm none of the clients have received any.

Where can I find my requests

You can view all your requests on the customer support portal.

info

If you had an account on our previous portal just-ai-global.zendesk.com, you need to change the password via Forgot your password.