Built-in intents

You can teach your bot how to speak with clients. To do it, show various clients’ reactions to the bot and explain how to respond to these reactions.

These clients’ reactions are included in the Intents block. Depending on the client’s intent, the bot directs the conversation to the appropriate script branch.

Moreover, you can often predict what the client will say. For example, they can say “hello” or “goodbye”, show their agreement on something and so on.

For such cases, we have compiled a list of built-in intents that covers the most common behavior patterns the clients may have. These intents make bot creation easier.

Sample phrases and phrase templates are already included in built-in intents. However, if you want to add your own sample phrases and phrase templates to a built-in intent, you can do it when editing an Intents block.

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How to create your own intent

To add a built-in intent, select it from the User says section in the block menu.

To see all built-in intents, open the More blocks submenu.

List of built-in intents

We have prepared over fifteen built-in intents for you.

Most of the built-in intents include patterns with a pre-made list of templates and sample phrases which will trigger an intent.

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Learn more about patterns

Intents in the main block menu

Intent	Description	What is included
Agreement	Detects client’s consent, e.g., the following words: yes, ok, good, etc.	Patterns: $yes $agree $sure
Disagreement	Detects a negative answer. For example, a client’s response with the following phrases: no, don’t need that, cancel, etc.	Patterns: $no $disagree
Date&Time	Retrieves date or time from the client’s message. The value is placed into the $DATETIME variable.	The $DATETIME system entity

Intents in the additional menu

Intent	Description	What is included
Greeting	Detects a greeting, e.g., the following phrases: good day, hello, etc.	The $hello pattern
Parting	Detects a goodbye phrase, e.g., the following phrases: bye, goodbye, see you, etc.	Patterns: $bye $goodNight
Gratitude	Detects a client’s thank-you phrase, e.g., phrases like thank you, thanks, etc.	The $thanks pattern
Doubt	Detects a client’s doubt, e.g., phrases like maybe, could be, perhaps, etc.	Patterns: $maybe $dontKnow
Email	Detects an email address entered by the client. The value is placed into the $EMAIL variable.	A regular expression
Gender	Detects the client’s gender. This intent accepts values like man, woman, girl, boy, guy, etc. The value is placed into a $GENDER variable.	The $gender pattern

Emotions intent group

Intent	Description	What is included
Explicit language	Detects obscene or offensive words, e.g., swear words like fool, moron, etc.
Positive reaction	Detects the client’s appraisal, e.g., phrases like good, I like it, etc.	Patterns: $like $good
Negative reaction	Detects the client’s negative reaction, e.g., phrases like bad, not really, I don’t like it, etc.	The $bad pattern

Advanced intent group

Intent	Description
num to $var	Saves the client’s response to a variable. The client’s response must be a number.
text to $var	Saves the client’s response to a variable that can be used later in the script.
file to $var	Saves files from the clients to a variable.
phone to $var	Saves a phone number provided by the client to a variable that can be used later in the script.