New
- Text-to-speech block
- Variable for storing chat history
- New channel list view
- Displaying the client’s number when transferring call to an agent
Text-to-speech block
We’ve created a new block that allows you to automatically use speech synthesis markup in scripts for calls.
This block is an analogue of the Text block in the scripts for text channels.
Read more on the block and how to use it.
Variable for storing chat history
We’ve created a system variable $chathistory that stores the chat history between the client and the bot. Learn more about how to use it in the System variables article.
New channel list view
For your convenience, we’ve divided the publication channels into a few groups.
Now, when you are in the Channels settings of your script, you’ll see:
- Messengers, social media and API
- Voice assistants
- Business channels
- Transfer to agent
Read our documentation to learn which channels go where and how to use them.
Displaying the client’s number when transferring to an agent
We’ve recently added a new Transfer to agent block for calls scripts. But we’ve noticed since then that when the call is transferred to an agent, the agent could not see the client’s phone number, only the number used to receive the calls.
We’ve fixed it and now, when processing the call, the agent will see the client’s phone number.
More on the Transfer to agent block and how to use it, read in this article.