We’ve got a few long-awaited improvements today:
- Viber channel
- Inbound calls
- Separating calls and chatbots
Viber channel
Today is not the first time you’d be able to publish your Aimylogic bot in Viber. But before you had to contact our tech support and use Bitrix24 Open Channels.
You can of course go on using Bitrix24, but now you can also publish your bot directly in Viber. We’ve described the connection process in a separate article.
Inbound calls
Starting now you can let your bots answer inbound calls.
Create a script for calls and turn on the Accept calls from clients option.
Read more here and don’t forget to choose a provider for your SIP connection
Separating calls and chatbots
At a certain point we’ve realized that approaching calls and chatbots makes the work harder for us and, more importantly, for you.
That’s why we’ve decided it’s time to separate them. So now you’re gonna have:
- One section for bots published in chats, voice assistants, and messengers
- One section for call campaigns and inbound calls
So when you need a new chatbot, you first have to decide which category it is, and then create it in the section you need.
Bug fixes
- We’ve caught an email that shouldn’t have been there. You won’t be getting it anymore
- We’ve found a few broken links in our interface and fixed them
- We’ve alse fixed the demo period end date