New
- Phone number prioritization for call campaigns.
- Session data filter in dialog analytics.
Improved
- Conditional barge-in.
Phone number prioritization
When adding phone numbers to a call campaign, each phone number can now be assigned a priority. The higher the priority of a phone number in the queue, the earlier will a call be made to it.
tip
The priority can be set using either a list of phone numbers or via the Calls API,
as well as when scheduling a new series of call attempts via
$dialer.redial.Session data filter
A new filter, Session data, is now available in Analytics > Dialogs.
Applying the filter shows only those sessions and phrases
where the necessary data and their values were added via $analytics.setSessionData.
Conditional barge-in
We have updated the article on barge-in in the phone channel and expanded it with a new section on conditional barge-in.
Implementing this advanced feature will allow the chatbot itself to determine which barge-in attempts should be processed in the script and which ones should be ignored.