New
- Routes.
- API for interacting with project analytics.
- Method for execution custom requests.
- Search for text in all project files.
Improved
- Transfer to an agent group in the Webim channel.
Routes
In the Analytics > Dialogs section, we have added a new Routes tab. Here you can see all state sequences the client reached within one session.
Discover at what step the client stops interacting with the bot, and edit your script to increase the conversion rate.
Reporter API
We provide a new Reporter API for advanced work with project analytics.
Using Reporter API you will be able to:
- Receive summary statistics on calls, unique users, and dialogs transferred to the agent.
- Get advanced statistics on the number of messages, sessions, and labels set.
- Get a list of clients, as well as block or unblock them.
- Get a list of messages for specific sessions or clients.
- Add, delete, and get message and session labels.
- Create, activate, end, and delete experiments, as well as count the number of sessions involved in experiments.
- Generate reports on sessions, messages, clients, and calls, as well as delete tasks for report generation.
$integration.customRequest
A new customRequest method has been added to the $integration built-in service:
This method executes a custom request to any method supported by the API of the integration connected to the project.
Search for text in all project files
From now on, you can search for text in all project files. There are two ways to do this:
- Click the Search tab in the file tree.
- Press Ctrl + Shift + F or Cmd + Shift + F for macOS.
Transfer to an agent group in the Webim channel
In the Webim (Custom Channel API) customer engagement platform, you can now transfer dialogs with clients to an agent group assigned to a specific department rather than the general queue.
To do so, pass the corresponding department ID in the destination property when forming the switch reply in the script.