New
- Single sign-on to all Conversational Cloud products.
- J‑Graph visual editor.
- Bot knowledge base.
Improved
- Text campaigns to all existing channel clients.
- The
sipUriparameter for switching to an agent in the phone channel. - Updated user roles for controlling call campaigns.
Single sign-on to all Conversational Cloud products
Just AI Conversational Cloud is a cloud environment for prototyping, developing, deploying, and supporting Conversational AI solutions. It is a unified ecosystem comprised of several related products, including:
- JAICP — a platform for developing conversational projects of any complexity.
- Aimylogic — a visual editor for chatbots, voice assistant skills, and smart call campaigns.
- Aimyvoice — a product for synthesizing live voices and putting them to use in business and creative projects.
From now on, all the products mentioned above are unified under single sign-on. If you already have a JAICP account, you can use the same account to sign in to Aimylogic, Aimyvoice, and Conversational Cloud just as well.
All product interfaces now have a cross login menu (you can find it by clicking in the top right corner) which allows switching seamlessly between them without ever needing to re-enter the login credentials.
J‑Graph visual editor
J‑Graph is a new no-code visual editor which enables viewing, creating, and editing dialog scripts. J‑Graph is a powerful collaboration tool for all sorts of people involved in the development of conversational AI solutions:
- Product analysts, managers, and CUI designers will find it a useful instrument for high-level design of bot scripts and for laying down the main bot–human interaction paths.
- For developers and linguists, it can go so far as to replace the source code editor as a full-fledged IDE supporting all features of the JAICP DSL bot script language.
J‑Graph is fully compatible with the source code editor and provides a seamless conversion of DSL code to the graphical user interface.
Bot knowledge base
The knowledge base is a new tool for creating chatbot or voice assistant modules. A module is a set of bot functions through which bots can better understand customers and achieve various business goals.
The current version of the knowledge base only has support for simple question answering (FAQ) modules, which may enable the bot to:
- React to spontaneous customer queries — this is usually referred to as “chit-chat”.
- Respond to questions on specialized topics, such as the banking services your company provides.
The knowledge base is primarily aimed at conversational AI development team members whose work does not directly involve technical tasks, such as writing code or fine-tuning the classifier.
Miscellaneous
| Feature | Improvement |
|---|---|
| Text campaigns | When launching a text campaign, you can now select all existing channel clients instead of creating a client list manually. |
| Call transfer to agent | To switch the call to an agent, you can pass the sipUri parameter to use a SIP URI instead of a regular phone number. |
| Role model | From now on, only the DIALER_ADMIN role is required for users to control call campaigns. The separate DIALER_VERIFIED role is no longer needed. |