New
- LiveTex business channel.
- Transfer to a particular agent in Bitrix24.
LiveTex business channel
You can connect LiveTex to your bot not only as a customer engagement platform but also as a business channel.
The bot will talk to your clients in any channel you connect on the LiveTex side. Also, the bot will transfer dialogs to an agent according to the script.
Transfer to a particular agent in Bitrix24
You can choose a particular agent on the Bitrix24 side who will talk to your clients.
To do it, you should specify your employee’s identifier when configuring the Transfer to agent block.