JAICP release 1.10.13

New

• Chat widget sound notifications.
• Call recording playback speed acceleration.
• Downloading call recordings by direct URLs.

Improved

• Overhauled label catalog UI.
• Support for custom fields in bot responses in the Chat API channel.

tip

This release came out together with release 1.10.12.

Label catalog

We have done a full redesign of the label catalog interface, as well as the session and phrase log view in Analytics > Dialogs, so working with bot–client conversation logs has become more comfortable than ever.

Telephony

Recording playback speed acceleration

The call recording playback UI now allows changing the playback speed to 1.5, two, three, or four times that of the default speed. This can help analyze large volumes of dialog logs more efficiently.

Downloading call recordings by URLs

Two new methods have been added to the $dialer built-in service:

• The auxiliary getAudioToken method returns a token for downloading call recordings.
• The getCallRecordingFullUrl method returns a URL for downloading the current call recording.

tip

Compared to getCallRecordingPath, the URL returned by this method does not require signing in to JAICP to download call recordings.

caution

To use the method in already existing projects, you need to update the active phone channels. On the Channels tab, click Edit channel where appropriate, then click Save.

Miscellaneous

Feature	Improvement
Chat widget	You can now set up sound notifications that will be played in the browser when sending and/or receiving new messages.
Chat API	If you extend the $response object with custom fields, they become available in bot responses as fields nested in the data field.