New
- FAQ module export and import.
- State labels in the J‑Graph visual editor.
Improved
- Knowledge base updates:
- Premade FAQ templates.
- Applying and testing changes.
- Support for multiple modules in one project.
- An option to use the local server domain as the SIP FROM header.
Knowledge base
In the knowledge base, you can now:
- Work with FAQ modules using a spreadsheet editor as well as the JAICP web interface. This is achieved by being able to import and export modules as XLSX files in the necessary format.
- Create knowledge base modules not only from scratch, but import them from a file or base them on premade templates, where we have already prepared questions on a number of topics.
- Use the test widget while working on the knowledge base to verify if questions within phrases are recognized correctly.
- Add multiple modules to the knowledge base instead of just one.
State labels in J‑Graph
In the J‑Graph visual editor, you can now annotate states with labels to record some additional information. This may be a description of the business goal achieved by the bot on entering the state or an arbitrary comment.
tip
Labeling states from J‑Graph works in the same way as calling the
$analytics.setSessionResult method from the script code.
Labels are treated as dialog results in project analytics.Miscellaneous
| Feature | What’s new |
|---|---|
| Telephony setup | Telephony connections now have an option to use the local server domain instead of the SIP URI in the FROM header. |