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JAICP updates in March 2023

New

  • Prompter bots in Aimychat.
  • Prompter API channel.
  • CDQA modules in the knowledge base.
  • Paraphrasing training phrases.
  • JAICP extension for VS Code.

Docs

  • Updated section about the $mail built-in service.

Prompter bots in Aimychat​

Agents can refer to prompter bots during dialogs with customers to answer their questions faster. Now you can set up a context prompter and prompter assistants in Aimychat:

  • A context prompter picks suitable answers to a customer’s questions and displays them to an agent directly in the chat window.

  • Prompter assistants are used as handbooks: agents can refer questions to them while communicating with customers and get answers in a separate window.

tip
To connect prompters to Aimychat, use the new Prompter API channel. Contact your account manager or send us a message at client@just-ai.com to access it.

CDQA modules in the knowledge base​

Beta

The knowledge base now features a new type of modules: CDQA (Closed Domain Question Answering). Bots having this kind of module can automatically answer questions on a specific subject.

In contrast to FAQ modules, which require you to manually configure bot replies in the JAICP interface, CDQA can find answers to questions all by itself. All you need to do is upload a document where it can retrieve them from.

tip
For example, you can use a knowledge base from your corporate portal or a dictionary of terms relevant to your subject area.

Paraphrasing training phrases​

Now you can use the built-in paraphrasing tool when entering intent training phrases. It can help formulate phrases with a similar meaning and reduce the overhead needed to create a training set.

JAICP extension for VS Code​

Just AI presents a JAICP extension for Visual Studio Code. Through this extension, you can develop projects locally from your computer, not limiting yourself to the built-in JAICP editor.

Documentation updates​

Updated section about the $mail built-in service.