New

• Single sign-on to all Conversational Cloud products.
• New documentation sections: About Aimylogic and Script development.
• Updated Online chats article.

New

• Single sign-on to all Conversational Cloud products.
• J‑Graph visual editor.
• Bot knowledge base.

Improved

• Text campaigns to all existing channel clients.
• The sipUri parameter for switching to an agent in the phone channel.
• Updated user roles for controlling call campaigns.

New

• The FAQ section updated.
• New articles on integration with third-party services.

New

• Text campaigns.
  • Client lists for channels.
  • Adding existing clients to the list.
  • Setting campaign results.
  • Filters by campaigns in dialog analytics.
• Speech synthesis markup via SSML.

New

• Environment variables.
• Decreased timeout for request execution via $http.query.

Docs

• New articles on ready-to-use action tags.
• An instruction on how to create action tags.

New

• The Chat API channel available on the Business Basic subscription plan.

New

• Microsoft Azure ASR/TTS support.
• Secrets for sensitive data in a script.
• Overriding the $client and $session variables’ values in XML tests.

Improved

• Sending files to a client in a chat widget.
• Easy connection of a GitHub repository to a project.
• Updated the Analytics > Clients section user interface.
• A new parameter on creating the i-Digital WhatsApp channel.

Docs

• Instructions on issuing personal tokens for Bitbucket and GitLab.
• New article on how to contact customer support.

Docs

• How to connect the Vonage telephony provider.

New

• Support for Ukrainian in CAILA.

Improved

• Updated color theme.
• Support for stickers in the Telegram channel.

Docs

• New article on how to train intents.
• A guide on setting up telephony via the Vonage provider.
• Reference on payments in Telegram using special reply types and events.
• Updated article on user roles and permissions.

New

• Parameter for disabling text input in the LiveTex business channel.