timeout

To set a transition to a state if a user doesn’t respond, use the timeout reply.

tip

You can also use the equivalent $reactions.timeout method.

Properties

Property	Type	Required	Description
interval	Number	Yes	Reaction waiting interval in seconds.
targetState	String	Yes	The state the bot goes to after the timeout expires.

Syntax

{
  "type": "timeout",
  "interval": 10,
  "targetState": "/timeout"
}

Channel restrictions

timeout is not supported in the following channels:

• Aimybox
• Alice
• Amazon Alexa
• Google Assistant
• Marusia
• Salut
• The phone channel
• Webim (Custom Channel API)

How to use

state: LeaveFeedback
    a: You have recently bought {{$session.item}} from us.
    a: Please leave us feedback and let us know how we’re doing!
    script:
        $response.replies = $response.replies || [];
        $response.replies.push({
            "type": "timeout",
            "interval": 120,
            "targetState": "/LeaveFeedback/NoResponse"
        });

    state: ClientFeedback
        q: *
        a: Thanks for your feedback!
        script:
            $analytics.setSessionData("Feedback", $parseTree.text);

    state: NoResponse
        script:
            $analytics.setSessionData("Feedback", "None");