55 posts tagged with "JAICP"

New

• Google Sheets integration.
• Setting the dialog result in all channels.
• New filters in dialog analytics.
• The POST /addPhone method in the Calls API.
• Upper limit on call attempts per phone number.

Improved

• Receiving file attachments in the Slack channel.
• The ability to change the user email.
• Restrictions on the number and total size of bot replies.

Fixed

• The if tag works incorrectly when the tag value is a number close to 0.
• In dialog analytics, the state name is displayed instead of the intent name.
• If the $response.answer field is missing, bot replies are unavailable in dialog logs.
• The nlu.json file is duplicated when the repository contains several bots.
• Campaign start time is displayed incorrectly when scheduling call campaigns.
• In the Telegram channel, calling $pushgate.createEvent initiates an extra session.

Docs

• The script editor now has an overview article.
• Updated article on passing parameters to the chat widget.
• Updated Calls API OpenAPI specification.

New

• Client time zone management via $reactions.
• Scheduling timed events by means of the $pushgate service.

Improved

• The Finish reason column in call campaign reports.

• Support for the segmentationInfo field in edna.chatCenter switch replies.

  Fixed

• The interface language is set to Russian when the account is registered via Google.

• Errors when editing live channels and adding live agent groups.

• When there are too many buttons in the chat widget, button scrolling is disabled.

• In the chat widget, square-bracketed text is not highlighted as clickable.

Docs

• The tutorial on call campaigns is now available in English.
• Updated articles on dependencies and system modules.
• Clarified description of additional settings for CAILA entities.

New

• A toggle for displaying inline buttons above the text input field.
• Support for the Open Graph protocol in the chat widget.

Fixed

• Invalid Telegram token when connecting via a proxy.
• Some User IDs are omitted from the dialog filter results.
• Message timestamps in the chat widget get updated.
• External repositories get overwritten by system templates.

New

• ZB-8403 Log export as a background task.
• ZB-9869 Automatic menu buttons display when opening the chat widget.
• ZFL-4912 Sending SMS messages from the script.
• ZFL-5162 A Viber event occurring when the bot sends a greeting message before the session starts.
• CL-1226 Access to activation rules with the highest probability score via $context.nBest.

Improved

• ZB-9580 The Is last attempt column in call campaign reports.
• ZB-10047 Display of the last phrase in the new version of dialog analytics.
• ZB-10161 Transfer to an agent group in the Salesforce channel.
• ZB-10257 The Transfer to agent filter in the new version of dialog analytics.
• ZB-10261 Access to HTTP headers via the $request variable.

Fixed

• ZB-9669 When creating new tasks, their status is not updated.
• ZB-10056 Recognized entities are duplicated when matched by several patterns.
• ZB-10416 Incorrect recognition behavior of @duckling.date.

New

• ZB-8747 Calls API idempotence key.
• ZB-9394 ASR and TTS error diagnostics feature.
• CL-935 The $caila.checkVocabulary method.

Improved

• ZB-9969 Tab notifications for new messages in the chat widget.

Fixed

• ZB-9563 The total number of sessions changes when switching pages in Analytics > Dialogs.
• ZB-9702 An error occurs when closing the chat with an agent in WeChat.
• ZB-9942 Incorrect processing of duplicate numbers in phone number lists.
• ZB-10031 An error on deploying a project after changing a dependency version in chatbot.yaml.
• ZB-10187 The bot does not transition tickets to the pending status in Zendesk.

New

• CL-936 The $caila.detectLanguage method.
• ZFL-4880 i-Digital WhatsApp: support for buttons and inlineButtons tags was added.
• ZB-9582 The Calls API GET /addPhone method.

Improved

• CL-1013 The $nlp.match method.

Fixed

• ZB-8410 Incorrect duckling.time and duckling.date entities recognition.
• ZB-10063 The date of the applied filter is reset when switching between phrases in the Analytics > Dialogs section.
• ZB-9838 Incorrect display of statistics for unique users.
• ZB-9705 Switching to the bot channel isn’t available for Viber.
• ZB-9494 An error occurs when selecting the date period in the Account > History section.

New

• ZB-9623 New filters for Analytics > Dialogs.

Improved

• ZB-8739 Duckling 2.0.

Fixed

• ZB-8537 WeChat users don’t receive any bot’s messages.
• ZB-9379 Incorrect display of statistics for unique users.
• ZB-9544 The content of recognized patterns is not displayed.
• ZB-9860 Incorrect icon display for closing chat widget.

New

• ZB-7021 Unused balance of the additional package of unique users is transferred to the next tariff period.
• ZB-8121 Using background ambient noise for call campaigns.

Improved

• ZB-8788 Telephony: calls to non-existent numbers.
• ZB-8901 Calls API methods.
• CL-30 Cross-cutting search by entities.
• CL-24 Cross-cutting search by intents.

Fixed

• ZB-8010 Displaying plan limits.
• ZB-9495 Switching from the Tasks section to the Dialogs page.

New

• ZB-8286 Bot reply type carousel.

Improved

• ZB-8696 Update project creating form.
• ZB-8898 Update user profile menu.
• ZB-8864 Administrator of the account is included in the number of users who will see the chat widget on the site, with the active option Show % users.

Fixed

• ZB-9097 Incorrect markup of logs.
• ZB-7610 Project editing does not open.

New

• ZB-8465 Salut channel.
• CL-1118 Connecting an external NLU service.

Improved

• ZB-8616 Chat2Desk: bot as an agent immediately enters a dialog with a client.
• ZB-8637 Calls API: setting the recommended time interval for a call.
• ZB-8641 Loading duplicate numbers into phone number list.
• ZB-8193 License key expiration notifications and other events for JAICP On-premise.

Fixed

• ZB-9024 An error message The project cannot be exported from CAILA.
• ZB-7390 Duplicate link to image in the Webim customer engagement platform.
• ZB-7671 The $dialer.redial() method doesn’t work without parameters.
• ZB-8503 Page scrolling while viewing dialog analytics.
• ZB-8756 Invalid path to examples.json file when using the $nlp.createClassifier() method.
• ZB-8996 The drop-down list is not displayed when setting up telephony.