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55 posts tagged with "JAICP"

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New

  • Routes.
  • API for interacting with project analytics.
  • Method for execution custom requests.
  • Search for text in all project files.

Improved

  • Transfer to an agent group in the Webim channel.

New

  • $dialer methods for getting the client time zone and the current call campaign token.

Improved

  • Overhauled project list and creation flow.

Docs

New

  • Phone number prioritization for call campaigns.
  • Session data filter in dialog analytics.

Improved

  • Conditional barge-in.

New

  • A/B testing.
  • Free Developer plan.
  • 3iTech ASR/TTS.

Improved

  • Assigning labels to multiple sessions and phrases.
  • New columns in the session and message logs.

New

  • With errors filter in dialog analytics.
  • onDialogError handler.
  • Retrieving call attempts history from the script.
  • Telephony connection via a SIP outbound proxy.
  • Disabling text input when using buttons in the chat widget and Chat API.

Improved

  • Statistics visualization in call campaign reports.

  • Embedding the chat widget in a container.

  • Sending images in Marusia.

    Docs

  • Added documentation on switching the context between different bots.

  • Added a tutorial on developing a multilingual bot.

New

  • Chat widget sound notifications.
  • Call recording playback speed acceleration.
  • Downloading call recordings by direct URLs.

Improved

  • Overhauled label catalog UI.
  • Support for custom fields in bot responses in the Chat API channel.

New

  • Dialog log obfuscation.
  • Support for the Kazakh language in CAILA.
  • New events and support for inline buttons in the Viber channel.

Improved

  • Forced generation of dialog log reports.

Docs

  • Added a how-to guide on issuing a personal access token for projects hosted on GitHub.
  • Updated articles on importing and exporting CAILA intents and entities.

Fixed

  • Hyperlinks disappear from dialog history in the chat widget on page refresh.
  • Slot filling is not initiated when intents are triggered by training patterns.
  • A message that no agents are online is displayed when switching to an agent in Salesforce.

New

  • New NLU languages.
  • The Results tab in the project overview.

Improved

  • System events on the message volumes chart.

Fixed

  • $jsapi.timeForZone ignores the time zone parameter.
  • $reactions.buttons produces an error when a number is passed as a text value.

New

  • Project overview tab overhaul.
  • Recording data for session reports.
  • Setting labels and comments from the script.
  • Handling unsuccessful calls.
  • Fetching the call schedule from the script.

Improved

  • The Number recognition and Reduced sensitivity to noise settings for Yandex ASR.

Fixed

  • The Download detail button in the project overview does not work.
  • The project time zone is not accounted for when creating a call campaign.
  • The hasOperatorsOnline function returns null in the Operator API channel.

Docs

  • The Chat API specification has been converted to OpenAPI format.
  • The section on zb-common now contains the description of all named entity dictionaries.
  • The description of the $dialer built-in service has been overhauled.